![]() Then I opened the ticket and then I followed the instructions above.Ĭan't say if that helped or if the license server is back on track again. Well, actually I deactivated the license in question on the techsmith account first, trying to readd it on the failing snagit, which did not work. ![]() Can you please fully close out of Snagit and re-open and see if this resolves the issue?" "I have cleared activations for your Snagit license. But this doesnt mean its impossible to do. Some time later, the ticket was answered by These methods dont work with scrolling screenshots of a webpage, documents, or Word file. In the dialog that opens: Click Copy to copy the generated text to the clipboard. If Snagit is unable to connect to the activation service, click Offline Activation. For more information, see this support article. Then I opened a ticket with the same issue description. Open Snagit, enter your key, and click Unlock. (I did not do it, but the article recommended to delete the following two folders while snagit was shut down: I left those actions out for the time being. Then he pointed me to a web page that seems not not to have anything to do with the issue. Note: At launch, Snagit validates the software key on each computer over an internet connection. I had a live chat with a techsmith supporter who explained to me that the currently experience intermittend activation issues and they are working on fixing the problem. If you enter a software key, make sure to select the Disable online Snagit registration dialog option on the Disable Snagit Settings.
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